If for any reason you are not happy with your purchase, you can return items that are unworn, unwashed, free of any stains (like deodorant or makeup), scuffs, tears, snags and mysterious smells items for a refund (excluding original shipping charges) within 14 days of the date of receiving your package. Any returned items must be in “sellable condition.” All garments must be returned in their original packaging with the manufacturer tags attached.
Please see “Sale Items” section below to learn more about returns on items purchased at a discounted rate.
When returning items with your own shipping label we advise using a trackable method. We are not responsible for items lost in transit. We do not currently offer return labels for international customers.
We are unable to refund original shipping charges.
Please contact Customer Service at firstname.lastname@example.org to start your return or exchange.
Items marked as final sale cannot be returned or exchanged. If a final sale item is sent back in an attempt for a refund, the items will be sent back to the customer.
We do not offer price adjustments.
*Excluding orders purchased with the Welcome Promotion code.
Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable.
If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
If you wish to exchange an item by mail, follow the return procedure. This will be processed as a new order and your credit card will be charged. The return and order transactions may not post simultaneously and will be processed as two separate transactions through your account.
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.
Inkd Generation may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.